FAQ
General Store Information
Store's return policy - We offer a 30-day return policy for unworn items with tags still attached. Returns must be shipped back at the customer's expense, and a store credit will be issued upon receipt of the returned item.
International shipping - Yes, we ship internationally to most countries. Shipping rates and delivery times vary based on location. Please check at checkout for specific costs and estimated delivery times.
Order Tracking - Once your order ships, you'll receive an email with tracking details. You can track your package using the link provided in the email or by visiting our website's order status page.
Payment Methods - We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shop Pay.
Product-Specific Questions
How should I care for my apparel items - Care instructions vary by fabric. Generally, wash in cold water on a gentle cycle and dry on low heat or air dry to preserve color and shape. Specific care labels are included with each item.
Clothing Size - Yes, we offer sizes up to Small to 5XL, ensuring inclusivity for all body types. We do not offer custom sizing at the moment
Shipping and Delivery
Shipping Time - Domestic orders typically take 3-7 business days. International shipping varies but can take from 7-21 business days depending on the destination.
Lost Damage Products - Contact us immediately with your order number. We'll work with our shipping partners to investigate and, if necessary, provide a replacement or refund.
Express shipping - Yes, we offer express shipping for an additional fee. This option is available at checkout and typically reduces delivery time to 1-3 business days for domestic orders.
Privacy and Security
Protect Personal information - We use SSL encryption for all transactions and comply with GDPR and other data protection regulations. We do not share your information without your consent.
Customer Service
Contact customer service - You can reach us via email at [support@qheckout.com (mailto:support@qheckout.com)], through our social media platforms. Our customer service team is available from 9 AM to 5 PM EST, Monday to Friday.
Returns and Exchanges
Defective or Damaged Items – If the item arrives damaged, misprinted, or defective.
Incorrect Item Received – If the wrong product, size, or design was printed.
Lost Packages – If the order gets lost in transit (must be reported within 30 days).
Order Changes
Modify my order - Orders can be modified within 1 hour of placement. After this time, please contact customer service, but modifications cannot be guaranteed.